Operations Management in Healthcare: Strategy and Practice Book PDF, ePub eBook

With a hands-on approach, the book clearly demonstrates the how-tos of effectively managing a healthcare organization. It describes how to negotiate thedifferent perspectives of clinicians and administrators by offering a common platform for building competitive advantage. To bring the cultural context ofa healthcare organization to life, the book engages students with a series of short vignettes of a fictitious healthcare organization as it strives toachieve the status of a highly reliable organization. Integrated throughout are a variety of tools and quantitative techniques with step-by-stepinstructions to assist in problem solving and process improvements. Also included are mind maps linking competitive priorities and concepts,quick-reference icons, dashboards displaying measurement and process tracking, and boxed features. Several project ideas, team assignments, and creativethinking exercises are proposed. A comprehensive Instructor Packet and online tutorials further enhance the book’s outstanding value.

Key Features:

• Includes mind maps to connect competitive priorities, concepts, and tools
• Provides an extensive tool kit for problem solving and process improvements
• Presents icons throughout the text to emphasize competitive priorities and tool coverage
• Emphasizes measurement with dashboards and includes data files for statistical process control, queuing, and simulation
• Demonstrates human dynamics and organizational challenges through realistic vignettes
• Presents boxed features of frequently asked questions an real-world implementations of concepts
• Provides comprehensive Instructor Packet and online tutorials

Operations Management in Healthcare: Strategy and Practice by Dr. Corinne Karuppan PhD CPIM, Dr. Nancy Dunlap MD Ph.D. MBA, Michael Waldrum MD MSc MBA

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